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Questions to Ask Your CBD Merchant Account Provider Before Signing Up

Published August 27th, 2020 by CBD Merchant Account

News flash: there are currently more than 100 different cannabinoids discovered by scientists, and CBD is one of the most popular.

Do you own a CBD business and want to accept credit card payments?

If so, do yourself a favor and ask your CBD merchant account provider these questions before opening an account!

Common Questions for CBD Merchant Accounts

If you manage your own CBD business, chances are that finding the right credit card processor for you is extremely difficult. Luckily for you, that's where we come in. 

For starters, some of the most important questions to ask your CBD merchant account provider include the following: 

  • Do you provide around-the-clock customer support?
  • Do you provide live support for customers?
  • How many years has your company been in business?

First of all, most CBD merchant account providers offer technical support to all of their clientele. However, if you're looking for around-the-clock customer support, you might want to ask ahead of time. This is especially true because problems can pop up along the way at any particular time.

In addition to this, asking about live support for customers is key to having the best user experience. Of course, it's extremely common for merchant account providers to provide 24/7 support via email. Whether it be a live chat or the phone, you'll be better for it in the end.

Also, it's probably a good idea to ask your CBD merchant account provider how many years they have been in business. Since years of experience in the field is a good way to show one's track record, companies with a solid reputation are preferable. 

Beware of newcomers in the merchant account industry, despite how affordable their services are. Trust us — you won't regret it!

More Questions to Ask CBD Merchant Companies

We're not going to lie: searching for the perfect CBD merchant account provider can be tough. On the bright side, we are here to help you out. Be sure to ask your merchant provider follow-up questions such as:

  • Can you process transactions online and offline?
  • Are your systems PCI compliant?
  • Do you offer fraud protection services?

Processing transactions online and offline is essential to expand your business. Choose a provider that will help you bring your business big bucks on and off the web.

Also, most businesses that store, transmit, or accept customer data are PCI compliant. Make sure your merchant provider is PCI compliant before you sign any contracts. 

Finally, fraud protection is key to keeping your CBD business running smoothly. That's because thieves will do anything to steal information. Investing in fraud management is the smartest thing you can do for your business and your company data.

Curious About Opening a CBD Merchant Account?

Still curious about opening a CBD merchant account?

When it comes to merchant account providers, we've got you covered. Now, the only thing you have to worry about is choosing the right merchant provider for you.

Do you need someone to manage your CBD business accounts? Don't hesitate to contact one of our representatives today!

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